

Publish Date
23/11/2023
Categories
Blogs Hot Topic
The much-anticipated Cyber Weekend, consisting of Black Friday and Cyber Monday, is just around the corner. As consumers gear up ‘too good to be true’ deals and discounts, cyber criminals are also preparing to exploit this opportunity. So, what crucial steps should you take to ensure a safe Cyber Weekend?
Cyber criminals increase using enticing offers and fake emails to trick you into revealing personal information. Be cautious of unsolicited emails, especially those offering ‘too good to be true’ deals (because most likely, they probably are). Double-check the sender’s email address (watching out for that Cyrillic a!) and avoid clicking on suspicious links. When in doubt, visit the retailer’s official website directly instead of clicking on links in emails.
Before making a purchase, ensure the website is secure. Look out for “https://” in the URL and that little padlock icon in the address bar. These indicators mean your connection to the website is encrypted, making it much harder for cyber criminals to intercept your data.
Public Wi-Fi networks are convenient but are often much less secure. Avoid making financial transactions or accessing sensitive information while connected to public Wi-Fi, because if you don’t use a VPN, you may find you’re not the only one viewing your online banking…
Take a moment to ensure all your devices and apps are up to date. Outdated software, operating systems, or apps can be easy targets for cyber criminals. So, make it a habit to update your devices regularly to stay protected.
Strong, unique passwords are your first line of defence against cyber threats. Avoid using the same password for multiple accounts and consider using a password manager to keep track of complex passwords. Enabling MFA wherever possible also adds an extra layer of security by requiring a second verification method, such as a text message or an authentication app.
Keep a close eye on your bank and credit card statements during and after the Cyber Weekend because you’ll want to report any suspicious or unauthorised transactions immediately. Many financial institutions offer mobile apps that provide real-time transaction alerts, making it easier to spot potential fraud and therefore a much quicker response.
Credit cards offer better fraud protection than debit cards. In case of unauthorised charges, you can dispute them more effectively with a credit card company and so have a higher chance of getting back any money you lost.
Retailers often request personal information during the checkout process. Usually, the information needed will be the same no matter the website, so be cautious if a company is asking for additional details.
While Cyber Weekend is an exciting time for shopping, it’s also a prime opportunity for cyber criminals. Stay vigilant and trust your instincts – rushing to deals is a cyber criminals dream!
With the amount you must think of, we know it can get pretty overwhelming. Having to remember to use a VPN and select your credit card while on the train to a meeting that you’re already late for? It’s a lot! So, if you feel you need some help in securing your business, whether that be security software or handing over your IT troubles to us, get in touch with our team today.
Stay safe and happy shopping!

Publish Date
14/11/2023
Categories
Blogs
When we consider small and medium-sized businesses (SMBs), it’s evident that they span a wide array of industries, processes, objectives, and offerings. Yet amidst how diverse each SMB can be, there’s one unifying factor that’s paramount for all businesses: compliance.
Beyond the typical day of an SMB, lies a complex web of rules and regulations, all designed to protect mass amounts of sensitive data. This is the world of compliance – a critical aspect of modern business that ensures personal and confidential information remains securely protected and ethically managed.
Compliance isn’t confined to just large corporations as some may think; it’s a mandate that applies to SMBs as well. At times, there’s a misconception that only sectors dealing with sensitive data, like healthcare or finance, are required to adhere to compliance regulations and maintain backup protocols. But this simply isn’t true. If a company mishandles data or fails to comply with regulations, the outcomes could be dire, including reputational damage, financial losses, and erosion of trust. As a result, any one of these outcomes could result in an SMB to cease trading.
Navigating this landscape can be extremely overwhelming, especially for those without an in-house IT team to guide them through the complexity of GDPR and privacy laws. Keeping up to date with the latest regulations is not only timely, but also deters you away from what you do best – innovation. Ignoring the problem however, could result in a much larger consequence for your business…
Sometimes when things get a bit overwhelming, it’s best to not be left alone…
A Managed Service Provider (MSP) is the emerging norm for businesses seeking a reliable compliance solutions.
Outsourcing to an MSP enables companies to dedicate themselves to innovation while entrusting experts to manage internal systems, secure networks, apparatus, and data.
Partnering with an MSP is to form an alliance with expertise. These service providers extend their proficiency to compliance and data privacy matters, offering valuable recommendations to navigate the ever-evolving landscape of cyber threats.
The relentless demand for cyber security vigilance is nothing new. Businesses should have processes and software in place to mitigate risks, fend off breaches, and keep a constant data backup. However, for those without an in-house IT team to manage these systems, staying ahead can be challenging.
MSPs excel in constant network monitoring and vulnerability scanning, immediately alerting potential malicious content. They also conduct regular security assessments to uncover system vulnerabilities that hackers might use to their advantage. As a result, a competent MSP will provide clients with detailed reports from these assessments, giving recommendations and empowering your business to make informed decisions.
With an MSP by your side, compliance regulations are no longer a burden. The advantage of partnering with an MSP means proactive response mechanisms ensure that potential issues are identified and addressed before they snowball into significant problems. If consistent patterns of insufficient performance arise, a trigger for immediate action will occur, saving your business from expensive downtime disruptions.
Navigating ever-evolving data policies while aligning with industry regulations can be a daunting task. To eliminate these complexities, MSPs enforce data policies and access controls, allowing businesses to focus on core operations without compromising on their compliance.
Ready to safeguard the future of your business?
At Cobweb, our partnership goes beyond a simple connection – we become an extension of your team, dedicated to ensuring your security. With a loyal customer base of over 4,000 customers, we specialise in strengthening SMBs with the best IT solutions, tailored to their business. It’s time to ensure your business’s data integrity, and Cobweb is here to become your trusted compliance partner – why not have a chat with us about it?
Your Team, Extended.

Publish Date
07/11/2023
Categories
Blogs
Is it time to re-evaluate your Managed Service Provider’s (MSP) effectiveness?
While changing MSPs might seem like a hassle, a poor relationship or lack of two-way communication with your provider can lead to bigger issues down the road, including cyber security vulnerabilities.
Here are 5 warning signs that suggest your company needs a new MSP:
An MSP should do what it says in the name – manage. This means frequently assessing and recommending improvements to your IT infrastructure. It should not just be a one-time job, just as it is not a one size fits all approach. Building a relationship with your MSP based on trust and frequent communication ensures a better understanding and personalised service for your business.
What’s one of the main reasons a company will go to use an MSP? The expertise and skill they provide. If your current MSP doesn’t meet it’s SLA (Service Level Agreement), or is slow responding to queries raised, it’s a clear indicator that you may be better served elsewhere.
Your MSP should not merely offer basic licensing and support. Instead, they should act as a strategic partner and advisor, guiding you in mapping out future services and solutions, enabling effective budgeting and long-term strategic planning.
Transparency is crucial in any MSP-client relationship. Your SLA should clearly outline:
The last thing you want is a surprise invoice or bill! Moreover, If you don’t understand some of the technical jargon used in the contact, your MSP should attend to this matter and never force you to sign into a contract which you don’t understand.
An effective MSP stays up-to-date with IT infrastructure and your company’s needs. Do you always find out the latest industry news, price increases and new offerings from your MSP? They should be there to guide you on industry changes to make sure you can plan and budget your IT roadmap.
If you’re not receiving this support and advise, it might be time for a change.
Don’t let your business be short-changed. At Cobweb, we offer highly personalised and flexible managed service options, empowering you to focus on innovation while we handle the rest. Book a free consultation with our experts to discover the right fit for your needs. Your success is our priority.

Publish Date
31/10/2023
Categories
Blogs
In the ever-evolving world of IT management, businesses must adapt to keep their competitive edge. Reacting to IT issues as they arise is no longer an effective approach and to truly keep ahead of the game, companies need to stay proactive with their technology which is why many IT directors are turning towards a managed service. But why should you invest in a proactive action? Let’s have a dive into the world of IT response types…
Not too long ago, the standard approach to IT management was predominantly reactive. Organisations would wait until an issue emerged—be it a server crash, a data breach, or a software failure—before taking action. Yes, that has us quaking in our boots too. While this approach may have provided a temporary fix, it was far from ideal. Downtime would disrupt operations, productivity would suffer, and costs would skyrocket as IT teams scrambled to resolve the problem…
We understand that the old reactive model is simply not sufficient in today’s digital landscape. The solution is clear and it’s what most IT decision makers are turning too: a managed service. Pairing with a Managed Service Provider (MSP) is one of the quickest, easiest and most affordable ways to optimise your proactive IT management. Here’s how…
Proactive: A proactive approach, means consistently monitoring IT infrastructure to catch and rectify issues before they become significant. Using advanced tools, an MSP will identify potential threats or breakdowns early, averting bigger crises.
If a business was only to address these problems as they arise, extended downtimes, disruption, and potential data loss could easily become the consequence.
With the digital landscape becoming increasingly more complex, when partnering with an MSP, you should find they prioritise cyber security. By staying updated with the latest threats and security measures, they implement and maintain robust security protocols within your IT systems. This ensures that your business’s data stays well-protected against cyber predators.
Without a proactive approach, you may find yourself having to pay thousands due to a surprise ransom attack or explain to your customers how their data was stolen…
MSPs don’t just offer solutions to existing problems. They engage in strategic IT planning, working alongside businesses to ensure that their technology infrastructure aligns with long-term goals and objectives. This proactive collaboration facilitates technological growth and drives innovation tailored to the business’s needs!
Partnering with an MSP is a cost-effective decision. By proactively preventing issues, optimising systems, and streamlining IT processes, businesses will see a reduced total cost in their IT ownership.
On the other hand, having a reactive model can result in unbudgeted spend as unexpected remediations occur.
An MSP proactively manages daily IT operations, meaning you can allocate internal resources more effectively. This allows teams to concentrate on strategic initiatives, core competencies, and other vital areas of the business.
If you were to stay reactive, focusing on the core of your business may be out of your control if your systems suffer a failure, meaning increased downtime is the consequence.
One of the key advantages of partnering with an MSP is the inherent scalability of managed services. As a business expands or contracts, its IT support structure can adjust accordingly. This ensures that your IT infrastructure remains robust and responsive to business needs, without the necessity for extensive hiring or substantial infrastructure investments.
With reactive action, you may find your infrastructure can’t so easily be altered to large expansions or team growth, resulting in a lack of time to focus on revenue driving activities, and ultimately, what you do best.
The magic of managed services lies in their ability to transform businesses from reactive to proactive IT management. By partnering with us at Cobweb, your business can harness the power of technology to drive growth, enhance security, and let you focus on innovation. With over 27 years of experience and a portfolio of satisfied customers, Cobweb specialises in safeguarding and empowering SMBs with tailored IT solutions, joining them on their cloud journey. As the digital landscape continues to evolve, embracing an MSP is not just a choice; it’s a necessity for businesses looking to thrive and reach that next competitive edge in the 21st century.
Cobweb Managed Services

Publish Date
24/10/2023
Categories
Blogs
Small and medium-sized businesses (SMBs) face unique IT challenges compared to larger corporations, that can significantly impact their operations, growth, and competitiveness. These challenges range from budget constraints to cybersecurity threats and everything in between.
Fortunately, Managed Service Providers (MSPs) are the advantageous solution. In this blog, we’ll explore five common IT challenges faced by SMBs and how an MSP’s extensive offerings of solutions can solve them.
A large challenge faced by SMBs often surrounds tight budgets, leaving little room for substantial IT investments. This limitation often hinders their ability to acquire and maintain advanced technologies, unfortunately leading to inefficiencies and a disadvantage in terms of competitors.
Our Solution: Having a managed service provides cost-effective IT solutions, allowing businesses to access up to date technology without a hefty price tag. With Cobweb, you can stretch your IT budget further and invest in the right tools to drive growth – there’s no taking last place this time!
As cyber attacks continue to rise, SMBs are becoming more attractive targets for hackers as they are usually less protected when it comes to security. This challenge is particularly difficult for SMBs to overcome, as they often lack the resources and expertise to establish robust cyber security measures, making them highly vulnerable to data breaches and financial losses.
Our Solution: A Cobweb Managed Service includes top-notch cyber security solutions. Our experts keep your systems secure, monitor for threats, and provide proactive 24/7 protection. With Cobweb, you can safeguard your data and your customer’s trust, letting them know that their privacy is one of your top priorities.
SMBs often have small or non-existent internal IT teams. This lack of in-house expertise can lead to longer response times for IT issues (which are often reactive), increased downtime (of your systems), and hindered business operations.
Our Solution: Cobweb becomes your extended IT team. Our 24/7 support ensures rapid issue resolution and minimal downtime, meaning you stay efficient and ahead of the game. Whether it’s troubleshooting, updates, or strategic planning, our experts are here to keep your IT systems running smoothly.
It’s obvious all SMBs aspire to grow, but scaling IT infrastructure can often get in the way of expanding your team. Traditional setups won’t easily adapt to business expansion, meaning operational bottlenecks are a further disadvantage for SMBs.
Our Solution: Cobweb’s Managed Services are specifically designed with scalability in mind. As your business grows, we seamlessly adjust our services to match your evolving needs. You won’t have to worry about outgrowing your IT capabilities!
Data is a critical asset, but many SMBs lack comprehensive backup and recovery strategies, which is a worry in terms of GDPR practices. In the event of data loss or a disaster, the ability to recover quickly is crucial, and you shouldn’t want your response to be reactive as it may lead to more extensive issues such as a lack of control (and as we all know, that’s any decision makers’ worst nightmare!).
Our Solution: A managed service includes the latest backup and disaster recovery solutions. Your data (and most importantly, your customers’) is regularly backed up, with proactive recovery plans in place to ensure minimal disruption in case of unforeseen events.
Cobweb’s Managed Services are tailored to address the specific challenges that SMBs face in the IT landscape. At Cobweb we like to see our business partnerships based on trust, dedicated to growing their many successes. With over 27 years’ experience partnering with SMBs and their cloud journey, we understand that each challenge is unique. So, yes, we get it. Sounds too good to be true? It’s not! Just give us a call!
Your Team, Extended.

Publish Date
10/10/2023
Categories
Blogs
Navigating the fast-paced evolution of the IT landscape can be daunting for any IT team, often diverting their attention from core responsibilities. Amid juggling various internal roles, certain critical IT operations may unintentionally be overlooked.
So which IT processes in your business could be being missed out?
Meeting Strategic ObjectivesAligning IT with business strategic initiatives is crucial for ensuring that technology is being leveraged effectively to achieve organisational goals. This can drive productivity, enhance customer experience, and provide a competitive edge. Having time for regular training ensures the IT team understands business processes, while key performance indicators help measure alignment. Effective change management processes and an emphasis on innovation further ensure that IT initiatives not only support but also drive business goals. By removing the mundane tasks, businesses can accelerate the rate they are able to work towards these objectives.
Vulnerability AssessmentsAs cyber attacks persistently threaten businesses, frequent vulnerability assessments are vital to identify software flaws and potential risk factors. In fact, 97% of IT decision makers moved to a manged service due to being a target of phishing attacks. Vulnerability assessments should be second nature to your IT team, ensuring your business remains one step ahead of these potential attackers. However, faced with an abundance of responsibilities, consistently managing these assessments can become increasingly challenging.
PatchingPatching is one of those jobs a lot of technicians think about as ‘I’ll just do that later’. And that may be because the flaw in the system isn’t seen as that serious, or there are more pressing needs elsewhere. But fixing these flaws may be the only barrier in the way between your business and a large data breach. It should never be left as a ‘later’ job as it could leave you and your business at serious risk.
If any of these processes are being overlooked due to overwhelming workloads in your business, it might be time to consider a Managed Service Provider (MSP). At Cobweb, we prioritise making our customers’ lives easier by offering comprehensive solutions:
Expert Talent at Your Service: No need to expand budgets or hire new IT members; our team has all the expertise you require.
Proactive Vulnerability Assessments: We constantly monitor your systems, recommend improvements, and implement measures to keep attackers at bay.
Patching Made Simple: Your workstation, server, and security appliances receive regular patching, minimising security risks.
Staying Ahead of Technology: We keep up to date with the latest technology and implement it into your systems.
Focus on Innovation: With Cobweb managing your tech systems, you’ll have ample time to focus on your business’s innovation. Simply put, we are just an extension of your team!
If your IT team is stretched thin, there’s a viable solution. Get in touch with our team today for a free consultation, and let’s tailor Managed Service options to suit your unique needs. Your IT team might lack time, but a feasible solution is within reach!

Publish Date
06/10/2023
Categories
Blogs Hot Topic
As it’s #CyberSecurityAwarenessMonth, it’s important to remind ourselves about keeping informed about the latest scam attacks. In today’s digital age, even the most cautious individuals can fall victim to online threats. With the ever-evolving landscape of technology, staying safe online is a continuous learning process. So, let’s delve into some of the recent cyber threats you should be aware of…
The advancement of artificial intelligence has introduced a whole new world, which of course, leaves many of us sceptical. Scammers are now using AI to mimic human voices, to make phone calls appear as though they’re from a loved one in need of help. The caller typically requests for money. It can be difficult in the spur of the moment when you hear a loved one at need, but it’s important you stop and think. A good practice to have is to establish a safety word or phrase with your family to verify their identity during such calls.

Scammers have elevated their tactics by manipulating email content. They replace standard ‘a’ characters with what is known as a Cyrillic ‘a’, making it difficult to spot fake emails. These deceptive messages are often overlooked and contain malicious links or attachments, which can compromise your device. To not fall into the ‘Cyrillic’ trap, it’s best to double check each letter in an unknown email address to detect such tricks. See if you can spot the Cyrillic ‘a’ below in the example shown.

Phishing scams have taken a new twist by incorporating innocent-looking QR codes as their latest weapon. These QR codes often arrive in emails disguised as messages from say HR or your manager, directing the victim to a fraudulent login page. The goal is to steal sensitive credentials for malicious purposes. To stay safe, only scan QR codes from trusted sources or individuals you can 100% verify.

Scammers have become so sophisticated that they send emails seemingly originating from legitimate PayPal addresses. These emails are for ‘money requests’ and claim to be from either HMRC or PayPal themselves stating your account is compromised. The included phone numbers connect to the scammers themselves who follow the storyline. Stay safe by not paying unfamiliar invoices and never calling numbers provided in these suspicious emails. Instead, contact the company directly through official channels to verify any claims.

The Solution:
Protecting your business and customer data should be a top priority. However, managing cybersecurity threats can be daunting, especially when you have a million and one other responsibilities. The good news is there are multiple software solutions available to strengthen your devices. These include data backup solutions, email security tools, and partnering with a Managed Service Provider (MSP) who handle all your security and compliance needs.
Consider an MSP like Cobweb to bolster your cybersecurity efforts. With our expertise and solutions, you can double down on protecting your digital doors. Get in touch with one of our team today to discuss how our security solutions will bolster your business.

Publish Date
26/09/2023
Categories
Blogs
In the face of IT challenges and risks that frequently plague SMBs, reactive solutions often fall short of meeting immediate needs. Recognising this limitation, businesses are now shifting their focus to the future of IT solutions: partnering with a Managed Service Provider (MSP).
Much like any essential business expense, an MSP operates on a subscription model, offering continuous remote management and monitoring of IT systems, often coupled with 24/7 support. This modern approach to IT is reshaping the business landscape, evolving into a strategic partnership—an extension of your team. By alleviating in-house costs, driving growth, mitigating security vulnerabilities, and reducing downtime, MSPs empower you to concentrate on your core business activities.
As the business world navigates a tech-driven era, the adoption of hybrid technologies is becoming ever-present. Cloud-based software, in particular, has become the lifeblood of many operations, requiring ongoing maintenance. The lessons learned from the pandemic in particular highlighted to us all the essentialism of technology. It urged us to embrace software updates proactively to stay competitive, safeguard our cyber environment, and ensure data confidentiality.
Yet, robust cybersecurity still remains a diverse challenge to many businesses, which is one reason as to why 90% of IT and Business leaders are considering moving to a managed service. MSPs pave the way to the future, guiding businesses through the complexities of compliance and GDPR regulations. With cyber threats on the rise and data protection becoming a greater responsibility, businesses need a strong line of defence. Collaborating with an MSP lightens this load, allowing them to shoulder the responsibility while you channel your efforts into innovation.
The role of IT infrastructure is rapidly evolving, and those who fail to adapt may risk falling behind. The ability to attract new business may hinge on how well a company aligns with these changes. The integration of an MSP streamlines operations, enhancing customer experiences and service quality, setting the stage for sustainable success.
Embrace the opportunities of tomorrow—contact Cobweb today for a complimentary consultation. Discover how our Managed Service can be your launchpad into the future of IT solutions!
We’re Your Team, Extended.

Publish Date
19/09/2023
Categories
Blogs
Balancing the diverse responsibilities as a key decision maker in a business can be overwhelming. Managing teams, expanding departments, and nurturing customer relationships no doubt demands constant attention. Amidst these, the rapidly changing realm of technology often, unfortunately, takes a backseat. This is where a Managed Service Provider (MSP) steps in, to alleviate the IT burden, allowing decision makers to concentrate on their core activities, and ensures proactive support.
Shifting from traditional IT models to an MSP partnership is a highly strategic move. Beyond basic management, MSPs deliver solutions and optimise your infrastructure, revolutionising the business’s digital landscape.
At Cobweb, we elevate our service by tailoring solutions to your short- and long-term goals. As your IT operates seamlessly in the background, we can help you navigate your IT roadmap, while your employees are empowered with the latest technology, ensuring they possess the tools required for peak performance.
While MSPs remotely oversee your IT, real-time in-house issues can arise. With an MSP at your side, 24/7 support becomes your safety net. Vigilant monitoring ensures that concerns are addressed before they escalate to major issues, allowing you to channel your efforts where they’re most impactful.
For productivity to be successful, effective budgeting is paramount. Simplify your budgets by embracing an MSP solution. The alternative of expanding your in-house IT team entails high costs and the challenge of continuous training and updates. Contrast that with the cost-effective approach of partnering with an MSP – you’re only having to pay a small fee each month!
Cyber attackers often target businesses with weaker cybersecurity measures. With an MSP, your digital defences are strengthened, deterring potential attackers and minimising cyber risks.
At Cobweb, our expertise extends to crafting a robust cyber-protection strategy. With your cyber concerns managed, you can confidently channel your energies into the core aspects of your business!
In an era defined by technological advancement, embracing it is not optional but essential. Cobweb’s solutions will empower your business to thrive in the digital age.
As the business landscape evolves, Cobweb stands as an ally in your journey. We understand the challenges decision makers face and offer solutions that amplify your efficiency and success. Embrace the digital transformation with Cobweb as your partner and reach out today to embark on a journey of growth and innovation!
Your Team, Extended.

Publish Date
12/09/2023
Categories
Blogs
Navigating business spending can be challenging. After all, outsourcing can be a pricey venture. But in the realm of IT, where technology is ever changing, investing in an MSP and IT management can prove beneficial. The best part? It’s surprisingly affordable and won’t strain your budget as you might expect.
Here are 5 compelling reasons why an MSP is not only cost-effective but also a long-term money saver:
Like any business, one of your key goals will be to grow. And to grow, your team needs expanding, which is demanding when it comes to budgets, especially in IT. Technical skills come at a premium price, yet with an MSP, your IT team doesn’t need to worry about in-house expansion. They can focus on growing the company while our experts manage the day-to-day. Scaling up becomes fast and seamless, all for a manageable monthly investment.
To outpace competitors, staying tech-savvy is vital. But new tools and training takes time and can cost a lot of money. Without continuous learning:
Outsourcing to an MSP tackles these issues, at a fraction of the cost if you were to do it yourself.
Balancing various job responsibilities can occasionally challenge your internal IT team. However, by outsourcing to an MSP, you can alleviate these complexities, allowing your IT team to focus on strategic and productive objectives.
Partnering with an MSP grants access to an extended cybersecurity team. As phishing attacks and ransomware accelerate, it’s integral to invest in cybersecurity. But a full-time security hire isn’t always feasible. Imagine the cost if your business suffered a breach? With 43% of all data breaches involving SMBs, suddenly the economic viability of an MSP seems even more inviting.
Budgeting seems a smooth process until an unforeseen IT expense crops up. MSPs provide stability through predictable monthly costs and flexible services as well as helping avoid those situations.
Outsourcing IT with an MSP isn’t just a smart move, it’s a successful financial strategy. At Cobweb, we craft tailored solutions on a personal level. We like companies to see us as an extension of their team and help drive their success.
Connect with us at Cobweb today to start your MSP partnership!
Your Team, Extended.
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