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Microsoft Teams Phone System

As businesses shift to modern, hybrid work environments, the Microsoft Teams Phone System has become the go-to solution for seamless, all-in-one communication. We can help you implement Teams Phone by assessing your needs, guiding the integration process, and ensuring a smooth transition to optimise your communication strategy.

Talk to us about Teams Phone

Jump to: Overview | Benefits & Features | Calling Plans | FAQs

Simplify your workplace calling with Microsoft Teams Phone System

Microsoft Teams Phone is a cloud-based phone system that integrates with Microsoft Teams to provide a complete communication solution. It allows users to make and receive calls, manage voicemail, and access advanced call management features, all within the Teams interface.

Teams Phone replaces traditional phone lines, delivering seamless business communication with features like call forwarding, auto attendants and call queues. It integrates with existing telephony systems and supports chat, video calls and file sharing—offering a complete solution for modern workplace collaboration.

Why Teams Phone System?

Discover the key benefits of switching to Microsoft Teams Phone System for your business

Unified Communications

Combines calling, chat, meetings, and file sharing in one platform.

Cost Efficiency

Reduces the need for separate phone systems and hardware.

Advanced Call Features

Includes call forwarding, voicemail, auto attendants, and call queues

Integration with Microsoft 365

Seamlessly connects with Outlook, SharePoint, and other Microsoft tools.

Anywhere access

Enables calls from desktops, mobiles, or tablets—ideal for remote working..

Scalability

Easily scales with your business, supporting remote and hybrid teams.

Calling Plans for Every Business

As a trusted Microsoft partner, we specialise in delivering a comprehensive range of solutions designed to seamlessly integrate Microsoft Teams with your organisation’s telephony infrastructure.

Microsoft Calling Plans
Operator Connect
Direct Routing

Microsoft Calling Plans

Microsoft Calling Plans provide a fully managed, all-in-one phone system for organisations. With Microsoft handling both phone numbers and calling services, you can make and receive calls directly through Teams to and from the PSTN. This simple, all-inclusive solution requires no additional configurations or third-party providers, making it ideal for businesses seeking a straightforward communication system.

Operator Connect

With Operator Connect, we work with Microsoft’s certified telecom partners to provide PSTN services directly within Teams. You can choose from a range of approved operators, who will manage phone numbers, call routing, and billing. This solution is perfect if you prefer to retain an existing operator or need a third-party service while keeping Teams at the heart of your communication system.

Direct Routing

For organisations with existing telephony infrastructure, Direct Routing offers the flexibility to connect your current PBX systems or SIP trunks directly to Microsoft Teams. This solution is ideal for businesses that need advanced customisation, want to maintain their current phone system, or wish to integrate Teams with their existing telephony setup

Frequently Asked Questions

Microsoft Teams Phone is a cloud-based telephony solution that enables users to make and receive phone calls directly within Microsoft Teams.

There are three main options: Microsoft Calling Plans, Operator Connect, and Direct Routing. Each allows users to make and receive PSTN (public switched telephone network) calls within Microsoft Teams.

Yes, you can port existing business numbers into Microsoft Teams Phone to maintain continuity.

Pricing for Microsoft Teams Phone depends on several factors including the calling option chosen—Microsoft Calling Plans, Operator Connect, or Direct Routing—as well as the number of users, level of features, and provider selected. Prices typically start from around £2 to £7 per user per month, with more comprehensive packages (including domestic and international minutes) costing up to £25 per user per month. Contact us for more information and a price estimate for your business.

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We’re Microsoft experts

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We’re proud of our track record and have picked up a number of awards in our 28 year history.

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Talk to us about Teams Phone System

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