

Publish Date
28/05/2024
Categories
Blogs
Keeping your business safe from cyber threats is a top priority in today’s digital landscape. One key aspect of this is ensuring your systems are regularly updated with the latest patches.
Cyber attackers often exploit vulnerabilities left unaddressed by outdated software, leading to potential financial losses and breaches for businesses. Addressing these vulnerabilities through regular patch management is crucial.
In a 2019 survey conducted by Ponemon Institute, 60% of breach victims said they were compromised due to known vulnerabilities they didn’t patch. In 2021, Microsoft found that more than half of known network vulnerabilities were due to missing patches, and a staggering 68% of organisations hit by ransomware lacked effective patch management. Clearly, patching is an absolute necessity for any business when it comes to their cyber security.
Patch management involves the timely deployment of updates by third-party applications to address evolving vulnerability gaps. This ensures that the software remains resilient against potential security breaches, mitigating the risk of exploitation by malicious actors.
By promptly applying updates as they become available, organisations can minimise their exposure to vulnerabilities, reducing the window of opportunity for a breach. Basically, you’re keeping your digital defences up-to-date to ward off potential attacks.
With technology advancing rapidly, cyber threats are becoming more sophisticated, especially with the rise of AI. Attackers can now exploit vulnerabilities faster than ever, meaning developers are having to constantly release patches where there may be a security gap.
While patching manually is possible, it can be time-consuming and prone to delays which is not ideal when it’s neck and neck between you and a potential cyber-attack. In fact, it is estimated it takes 28 days to patch once a high-risk vulnerability is detected on-premises.
On the other hand, automating patch updates streamlines the process, ensuring your systems stay protected without the risk of human error. Just remember to plan out these automatic patch updates so that you have the least amount of disruption for your business as possible. Not only does then mean less downtime for your business, but your IT team will have greater internal availability for other projects.
It may not always be possible with every application to just ‘automatically patch’. But if external management is the route you want to take, you could consider working with a managed service provider (MSP) to ensure seamless patch management.
Integrating patch management into your IT strategy is crucial for maintaining security best practices. Partnering with an MSP that offers automated patch management, along with device management and proactive monitoring, ensures your systems are always protected.
At Cobweb, we provide a comprehensive Microsoft managed service with third-party patch management for over 1500 applications. Our experts will handle the patching process, freeing you to focus on your core strengths and responsibilities. Learn more here about our managed services to keep your business secure and resilient.
Thursday 13th June 2024 @ 3PM
Publish Date
13/05/2024
Categories
Blogs
The IT infrastructure within your organisation is crucial for its success in today’s digital era. Business expansion is heavily dependent on the effective utilisation of technology to make a significant impact and the companies that excel are those that employ technology most innovatively and have the time to manage it.
However, with the UK grappling with significant issues like the skills shortage and the rising cost of living, the ability for many businesses to invest in IT to the necessary extent for success is becoming increasingly challenging.
But what about opting for a service which offers the same efficiency, practicality, security and expertise of an in-house IT team? This is a managed IT service. It’s like having an IT manager 24/7, who never leaves or goes on holiday, is never sick and yet costs only a fraction of what it would to hire one.
To remain competitive, your business must operate efficiently. A lack of efficiency can cause your entire operation to decelerate, preventing it from being well-equipped to handle the workload and challenges of a modern business environment.
Without an expensive IT department, maintaining efficiency is difficult. One IT technician or a small team may not suffice for all your requirements and they are often restricted to assisting just one or two individuals simultaneously, decelerating your operations and possibly resulting in greater downtime. Time is money after all!
Choosing a Managed IT Service resolves this issue at a minimal cost, providing on-demand access to a full team (which should possess strategic vendor relationships to expedite recovery times) without the need to enlarge your IT staff. Essentially, it grants access to IT specialists, enhanced security, and rapid resolution times, all while being more cost-effective than hiring and expanding your IT team.
For many businesses, budgeting for IT can be challenging due to the skills shortage, making it hard to find the right employee and agree on a wage that satisfies both the business and the individual’s needs.
Opting for a managed IT service, businesses only need to pay a pre-agreed service charge per term, gaining access to a team of experts and continuous support. This team can function as an extension of your existing IT department, liberating resources that can be redirected towards business growth.
Having access to IT expertise can provide your business with a competitive advantage. You will receive guidance on the latest technologies that can drive organisational change, enabling you to leverage tools like AI and business process automation (BPA) effectively.
The support of a knowledgeable team from a managed IT service provider ensures that you receive comprehensive assistance and can resolve issues swiftly, minimising operational downtime.
Much like security cameras monitoring your home 24/7, a Managed IT service will proactively monitor for any suspicious activity within your own digital environment, to mitigate malicious actors causing harm to your organisation’s data.
Protecting your business around the clock is a resource most businesses simply don’t have without using Managed IT services. Even if you employ an IT specialist to monitor your organisation’s security, there will be times when they are not available and need to go home. However, a Managed Service provides continuous 24/7 monitoring and ensures that new security patches and updates are applied promptly, so your business is never left exposed.
Managed IT service providers can also help you understand compliance regulations and provide advice to ensure you’re not violating these regulations. This helps to prevent noncompliance, which could lead to litigation consequences.
We’ve seen why IT for businesses can be costly. A managed IT service removes this stress and gives you access to a team of experts who work in the background and can help whenever you need it.
Check out Cobweb’s award winning managed services! We’ll be able to work with you and guarantee that your organisation has everything it needs to grow, as well as take care of anything else that you may require.
We’re Your Team, Extended.
Publish Date
09/01/2024
Categories
Blogs
Whichever study you choose to pay attention to, the number of companies moving their IT operations, either fully or partially, to managed service providers exceeds 80%. I remember reading a Jump Factor report from 2021 which mentioned that 90% of IT and Business leaders were making this choice. More recent research suggests that little has changed, and I think we can all agree that’s a huge majority!
The benefits extend far beyond just addressing skills gaps and saving costs. It’s about concentrating your resources, becoming faster, fostering innovation, accelerating transformation, and gaining that competitive edge.
In a recent study by PwC, I found that among the top 20% of high-performing companies, all of them were turning to MSPs, or at least to some extent.
So, as an MSP, convincing businesses to engage with one is often pushing on an open door. The question shifts from “should I be engaging with an MSP?” to “which one?”. Seeing as there are 150,000 MSPs globally, it’s safe to assume there is a wide choice! The difficulty is knowing which MSP fits your business best.
Partnering with the right Managed Service Provider can significantly enhance your organisation’s success, not only in the IT department but throughout the entire business, so it’s vital you choose the right one for you:
In conclusion, your agreement with an MSP forms the foundation of a strong partnership. Choosing the right MSP should be a strategic decision that impacts your business’s efficiency, security, and growth. With multiple options available, following these guidelines and conducting your own research will help you find the right fit. I sometimes talk about the utopian objective finding excellence in IT, the right MSP should help you towards that.
Publish Date
02/01/2024
Categories
Blogs
The start of a new year is often seen to be a time for reflection and setting goals. It’s also a time when social media is flooded with posts about new year’s resolutions and the iconic saying of ‘new year, new me’. Unfortunately, while there seems to be no harm in this, it can be easy to forget how effortlessly cyber criminals can take advantage of people’s eagerness to share their personal information online.
We now live in a world where everything is posted to social media. Social engineering is a type of cybercrime that involves psychological manipulation, getting you to hand over confidential information online. And what do these cyber criminals use as their prime source to ‘get to know you’? Social media. So remind yourself and your colleagues when they’re writing up their next LinkedIn caption or post their next job promotion, to think carefully about the information displayed and how it could be used against them.
For businesses, social engineering attacks can be particularly devastating. A single successful attack can result in the loss of sensitive data, financial loss, and damage to the company’s reputation, resulting in customer mistrust.
Make sure your employees are aware of the risks of social engineering attacks and how to identify them. Provide regular training sessions to keep them up to date on the latest threats. More often than not, interactive training software retains information far better than a 20-minute presentation.
Regularly monitor your social media accounts for suspicious activity. If you notice anything unusual, investigate it immediately.
Be careful about what information you share on social media. Do not post sensitive information such as financial data, trade secrets, or customer information.
Whichever social media platform you are on, most will have settings to privatise certain parts of your account. This acts as a barrier to cyber attackers gaining huge amounts of information.
Many employees sign into their social media accounts such as LinkedIn on a work device. Make sure your employees use strong, unique passwords here to decrease the chances of their account becoming hacked. Using a password manager helps to keep track of all the complex passwords they (now don’t) need to remember!
As a business owner or IT manager, it’s crucial to remind your colleagues and employees of the dangers of social engineering. With the start of a new year, it’s an ideal time to make positive changes and step up your online security. While anti-virus and anti-phishing software are essential, your employees are pretty much your first line of defence. Unfortunately, according to email security provider Mimecast, more than 90% of security breaches involve an error by an employee, making it vital to keep them aware of the increasing cyber threats.
Our interactive training software, KnowBe4, provides non-intrusive, regular training to change behaviour and help employees retain information, keeping them up-to-date on the latest threats. Let’s face it, hour-long presentations aren’t going to keep your employees’ attention for long! Reach out to us today to see how we can help your business’s first line of defence – your people.
Publish Date
06/12/2023
Categories
Blogs
The holiday season is often a time for celebration, but for businesses, it can also be a period of heightened stress, especially when it comes to IT continuity. With increased potential security threats and staff taking their well-deserved breaks, the risk of IT disruption is far higher. So how can you rest easy over the Christmas period if your IT systems aren’t being managed and your staff are off enjoying their Christmas pudding? Well, there’s a simple solution – you can partner with a Managed Service Provider (MSP).
During Christmas, depending which industry your business is in, you often face a surge in online activity which can frustratingly, strain your IT systems. The risk of cyber crime also rises as attackers know systems can be overrun and staff are more off the ball. But as many businesses are aware, uninterrupted IT operations during this busy period is crucial for maintaining customer trust and business continuity.
Outsourcing IT management to an MSP can be cost-effective in several ways. Whether that’s downsizing on recruitment or having your IT staff focus on alternative in-house management, MSPs offer a predictable cost-effective model and can help reduce overall IT expenses while maximizing return on investment.
Partnering with an MSP this Christmas could be the solution you’ve always needed for your business. By ensuring uninterrupted IT services, enhancing your security, and having the ability to scale resources, you can focus on what truly matters (both within your company and at home over the holidays).
You deserve a Christmas just like the rest. In partnering with Cobweb, we can keep your IT seamless over the festive period (and every other day of the year!). To learn more about a Cobweb Managed Service and how we can help your business thrive during Christmas and the New Year, check out our services here.
Publish Date
14/11/2023
Categories
Blogs
When we consider small and medium-sized businesses (SMBs), it’s evident that they span a wide array of industries, processes, objectives, and offerings. Yet amidst how diverse each SMB can be, there’s one unifying factor that’s paramount for all businesses: compliance.
Beyond the typical day of an SMB, lies a complex web of rules and regulations, all designed to protect mass amounts of sensitive data. This is the world of compliance – a critical aspect of modern business that ensures personal and confidential information remains securely protected and ethically managed.
Compliance isn’t confined to just large corporations as some may think; it’s a mandate that applies to SMBs as well. At times, there’s a misconception that only sectors dealing with sensitive data, like healthcare or finance, are required to adhere to compliance regulations and maintain backup protocols. But this simply isn’t true. If a company mishandles data or fails to comply with regulations, the outcomes could be dire, including reputational damage, financial losses, and erosion of trust. As a result, any one of these outcomes could result in an SMB to cease trading.
Navigating this landscape can be extremely overwhelming, especially for those without an in-house IT team to guide them through the complexity of GDPR and privacy laws. Keeping up to date with the latest regulations is not only timely, but also deters you away from what you do best – innovation. Ignoring the problem however, could result in a much larger consequence for your business…
Sometimes when things get a bit overwhelming, it’s best to not be left alone…
A Managed Service Provider (MSP) is the emerging norm for businesses seeking a reliable compliance solutions.
Outsourcing to an MSP enables companies to dedicate themselves to innovation while entrusting experts to manage internal systems, secure networks, apparatus, and data.
Partnering with an MSP is to form an alliance with expertise. These service providers extend their proficiency to compliance and data privacy matters, offering valuable recommendations to navigate the ever-evolving landscape of cyber threats.
The relentless demand for cyber security vigilance is nothing new. Businesses should have processes and software in place to mitigate risks, fend off breaches, and keep a constant data backup. However, for those without an in-house IT team to manage these systems, staying ahead can be challenging.
MSPs excel in constant network monitoring and vulnerability scanning, immediately alerting potential malicious content. They also conduct regular security assessments to uncover system vulnerabilities that hackers might use to their advantage. As a result, a competent MSP will provide clients with detailed reports from these assessments, giving recommendations and empowering your business to make informed decisions.
With an MSP by your side, compliance regulations are no longer a burden. The advantage of partnering with an MSP means proactive response mechanisms ensure that potential issues are identified and addressed before they snowball into significant problems. If consistent patterns of insufficient performance arise, a trigger for immediate action will occur, saving your business from expensive downtime disruptions.
Navigating ever-evolving data policies while aligning with industry regulations can be a daunting task. To eliminate these complexities, MSPs enforce data policies and access controls, allowing businesses to focus on core operations without compromising on their compliance.
Ready to safeguard the future of your business?
At Cobweb, our partnership goes beyond a simple connection – we become an extension of your team, dedicated to ensuring your security. With a loyal customer base of over 4,000 customers, we specialise in strengthening SMBs with the best IT solutions, tailored to their business. It’s time to ensure your business’s data integrity, and Cobweb is here to become your trusted compliance partner – why not have a chat with us about it?
Your Team, Extended.
Publish Date
07/11/2023
Categories
Blogs
Is it time to re-evaluate your Managed Service Provider’s (MSP) effectiveness?
While changing MSPs might seem like a hassle, a poor relationship or lack of two-way communication with your provider can lead to bigger issues down the road, including cyber security vulnerabilities.
Here are 5 warning signs that suggest your company needs a new MSP:
An MSP should do what it says in the name – manage. This means frequently assessing and recommending improvements to your IT infrastructure. It should not just be a one-time job, just as it is not a one size fits all approach. Building a relationship with your MSP based on trust and frequent communication ensures a better understanding and personalised service for your business.
What’s one of the main reasons a company will go to use an MSP? The expertise and skill they provide. If your current MSP doesn’t meet it’s SLA (Service Level Agreement), or is slow responding to queries raised, it’s a clear indicator that you may be better served elsewhere.
Your MSP should not merely offer basic licensing and support. Instead, they should act as a strategic partner and advisor, guiding you in mapping out future services and solutions, enabling effective budgeting and long-term strategic planning.
Transparency is crucial in any MSP-client relationship. Your SLA should clearly outline:
The last thing you want is a surprise invoice or bill! Moreover, If you don’t understand some of the technical jargon used in the contact, your MSP should attend to this matter and never force you to sign into a contract which you don’t understand.
An effective MSP stays up-to-date with IT infrastructure and your company’s needs. Do you always find out the latest industry news, price increases and new offerings from your MSP? They should be there to guide you on industry changes to make sure you can plan and budget your IT roadmap.
If you’re not receiving this support and advise, it might be time for a change.
Don’t let your business be short-changed. At Cobweb, we offer highly personalised and flexible managed service options, empowering you to focus on innovation while we handle the rest. Book a free consultation with our experts to discover the right fit for your needs. Your success is our priority.
Publish Date
31/10/2023
Categories
Blogs
In the ever-evolving world of IT management, businesses must adapt to keep their competitive edge. Reacting to IT issues as they arise is no longer an effective approach and to truly keep ahead of the game, companies need to stay proactive with their technology which is why many IT directors are turning towards a managed service. But why should you invest in a proactive action? Let’s have a dive into the world of IT response types…
Not too long ago, the standard approach to IT management was predominantly reactive. Organisations would wait until an issue emerged—be it a server crash, a data breach, or a software failure—before taking action. Yes, that has us quaking in our boots too. While this approach may have provided a temporary fix, it was far from ideal. Downtime would disrupt operations, productivity would suffer, and costs would skyrocket as IT teams scrambled to resolve the problem…
We understand that the old reactive model is simply not sufficient in today’s digital landscape. The solution is clear and it’s what most IT decision makers are turning too: a managed service. Pairing with a Managed Service Provider (MSP) is one of the quickest, easiest and most affordable ways to optimise your proactive IT management. Here’s how…
Proactive: A proactive approach, means consistently monitoring IT infrastructure to catch and rectify issues before they become significant. Using advanced tools, an MSP will identify potential threats or breakdowns early, averting bigger crises.
If a business was only to address these problems as they arise, extended downtimes, disruption, and potential data loss could easily become the consequence.
With the digital landscape becoming increasingly more complex, when partnering with an MSP, you should find they prioritise cyber security. By staying updated with the latest threats and security measures, they implement and maintain robust security protocols within your IT systems. This ensures that your business’s data stays well-protected against cyber predators.
Without a proactive approach, you may find yourself having to pay thousands due to a surprise ransom attack or explain to your customers how their data was stolen…
MSPs don’t just offer solutions to existing problems. They engage in strategic IT planning, working alongside businesses to ensure that their technology infrastructure aligns with long-term goals and objectives. This proactive collaboration facilitates technological growth and drives innovation tailored to the business’s needs!
Partnering with an MSP is a cost-effective decision. By proactively preventing issues, optimising systems, and streamlining IT processes, businesses will see a reduced total cost in their IT ownership.
On the other hand, having a reactive model can result in unbudgeted spend as unexpected remediations occur.
An MSP proactively manages daily IT operations, meaning you can allocate internal resources more effectively. This allows teams to concentrate on strategic initiatives, core competencies, and other vital areas of the business.
If you were to stay reactive, focusing on the core of your business may be out of your control if your systems suffer a failure, meaning increased downtime is the consequence.
One of the key advantages of partnering with an MSP is the inherent scalability of managed services. As a business expands or contracts, its IT support structure can adjust accordingly. This ensures that your IT infrastructure remains robust and responsive to business needs, without the necessity for extensive hiring or substantial infrastructure investments.
With reactive action, you may find your infrastructure can’t so easily be altered to large expansions or team growth, resulting in a lack of time to focus on revenue driving activities, and ultimately, what you do best.
The magic of managed services lies in their ability to transform businesses from reactive to proactive IT management. By partnering with us at Cobweb, your business can harness the power of technology to drive growth, enhance security, and let you focus on innovation. With over 27 years of experience and a portfolio of satisfied customers, Cobweb specialises in safeguarding and empowering SMBs with tailored IT solutions, joining them on their cloud journey. As the digital landscape continues to evolve, embracing an MSP is not just a choice; it’s a necessity for businesses looking to thrive and reach that next competitive edge in the 21st century.
Cobweb Managed Services
Publish Date
24/10/2023
Categories
Blogs
Small and medium-sized businesses (SMBs) face unique IT challenges compared to larger corporations, that can significantly impact their operations, growth, and competitiveness. These challenges range from budget constraints to cybersecurity threats and everything in between.
Fortunately, Managed Service Providers (MSPs) are the advantageous solution. In this blog, we’ll explore five common IT challenges faced by SMBs and how an MSP’s extensive offerings of solutions can solve them.
A large challenge faced by SMBs often surrounds tight budgets, leaving little room for substantial IT investments. This limitation often hinders their ability to acquire and maintain advanced technologies, unfortunately leading to inefficiencies and a disadvantage in terms of competitors.
Our Solution: Having a managed service provides cost-effective IT solutions, allowing businesses to access up to date technology without a hefty price tag. With Cobweb, you can stretch your IT budget further and invest in the right tools to drive growth – there’s no taking last place this time!
As cyber attacks continue to rise, SMBs are becoming more attractive targets for hackers as they are usually less protected when it comes to security. This challenge is particularly difficult for SMBs to overcome, as they often lack the resources and expertise to establish robust cyber security measures, making them highly vulnerable to data breaches and financial losses.
Our Solution: A Cobweb Managed Service includes top-notch cyber security solutions. Our experts keep your systems secure, monitor for threats, and provide proactive 24/7 protection. With Cobweb, you can safeguard your data and your customer’s trust, letting them know that their privacy is one of your top priorities.
SMBs often have small or non-existent internal IT teams. This lack of in-house expertise can lead to longer response times for IT issues (which are often reactive), increased downtime (of your systems), and hindered business operations.
Our Solution: Cobweb becomes your extended IT team. Our 24/7 support ensures rapid issue resolution and minimal downtime, meaning you stay efficient and ahead of the game. Whether it’s troubleshooting, updates, or strategic planning, our experts are here to keep your IT systems running smoothly.
It’s obvious all SMBs aspire to grow, but scaling IT infrastructure can often get in the way of expanding your team. Traditional setups won’t easily adapt to business expansion, meaning operational bottlenecks are a further disadvantage for SMBs.
Our Solution: Cobweb’s Managed Services are specifically designed with scalability in mind. As your business grows, we seamlessly adjust our services to match your evolving needs. You won’t have to worry about outgrowing your IT capabilities!
Data is a critical asset, but many SMBs lack comprehensive backup and recovery strategies, which is a worry in terms of GDPR practices. In the event of data loss or a disaster, the ability to recover quickly is crucial, and you shouldn’t want your response to be reactive as it may lead to more extensive issues such as a lack of control (and as we all know, that’s any decision makers’ worst nightmare!).
Our Solution: A managed service includes the latest backup and disaster recovery solutions. Your data (and most importantly, your customers’) is regularly backed up, with proactive recovery plans in place to ensure minimal disruption in case of unforeseen events.
Cobweb’s Managed Services are tailored to address the specific challenges that SMBs face in the IT landscape. At Cobweb we like to see our business partnerships based on trust, dedicated to growing their many successes. With over 27 years’ experience partnering with SMBs and their cloud journey, we understand that each challenge is unique. So, yes, we get it. Sounds too good to be true? It’s not! Just give us a call!
Your Team, Extended.
Publish Date
10/10/2023
Categories
Blogs
Navigating the fast-paced evolution of the IT landscape can be daunting for any IT team, often diverting their attention from core responsibilities. Amid juggling various internal roles, certain critical IT operations may unintentionally be overlooked.
So which IT processes in your business could be being missed out?
Aligning IT with business strategic initiatives is crucial for ensuring that technology is being leveraged effectively to achieve organisational goals. This can drive productivity, enhance customer experience, and provide a competitive edge. Having time for regular training ensures the IT team understands business processes, while key performance indicators help measure alignment. Effective change management processes and an emphasis on innovation further ensure that IT initiatives not only support but also drive business goals. By removing the mundane tasks, businesses can accelerate the rate they are able to work towards these objectives.
As cyber attacks persistently threaten businesses, frequent vulnerability assessments are vital to identify software flaws and potential risk factors. In fact, 97% of IT decision makers moved to a manged service due to being a target of phishing attacks. Vulnerability assessments should be second nature to your IT team, ensuring your business remains one step ahead of these potential attackers. However, faced with an abundance of responsibilities, consistently managing these assessments can become increasingly challenging.
Patching is one of those jobs a lot of technicians think about as ‘I’ll just do that later’. And that may be because the flaw in the system isn’t seen as that serious, or there are more pressing needs elsewhere. But fixing these flaws may be the only barrier in the way between your business and a large data breach. It should never be left as a ‘later’ job as it could leave you and your business at serious risk.
If any of these processes are being overlooked due to overwhelming workloads in your business, it might be time to consider a Managed Service Provider (MSP). At Cobweb, we prioritise making our customers’ lives easier by offering comprehensive solutions:
Expert Talent at Your Service: No need to expand budgets or hire new IT members; our team has all the expertise you require.
Proactive Vulnerability Assessments: We constantly monitor your systems, recommend improvements, and implement measures to keep attackers at bay.
Patching Made Simple: Your workstation, server, and security appliances receive regular patching, minimising security risks.
Staying Ahead of Technology: We keep up to date with the latest technology and implement it into your systems.
Focus on Innovation: With Cobweb managing your tech systems, you’ll have ample time to focus on your business’s innovation. Simply put, we are just an extension of your team!
If your IT team is stretched thin, there’s a viable solution. Get in touch with our team today for a free consultation, and let’s tailor Managed Service options to suit your unique needs. Your IT team might lack time, but a feasible solution is within reach!
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