Please visit the links below to access the relevant Terms & Conditions.
- Cobweb Acceptable Use Policy
- Cobweb Customer Complaints Handling Procedure
- Cobweb Referral Agreement
- Cobweb Service Level Agreement
- Cobweb Service Supply Agreement
- Cobweb Third Party Tool Descriptions
- Cobweb Subprocessors
- Modern Slavery Statement
Service Descriptions
- Acronis Backup Cloud – T&Cs
- Cobweb Customer Directory Integration CDI
- Hosted Desktop T&Cs
- Cobweb Web Hosting T&Cs
- Docusign
- Exclaimer
- Global Relay Email Archiving
- Cobweb Hosted Exchanged 2013
- Hosted SharePoint Foundation 2010 T&Cs
- Microsoft Office 365
- Mimecast with Office 365 T&Cs
- Mimecast UK Email Archiving
- Skype for Business Powered by Microsoft Lync 2013
- Symantec EndPoint Protection Small Business Edition
- Symantec ATP T&Cs
License Terms
- Microsoft Customer Agreement
- Microsoft Commercial Licensing Terms
- Microsoft Licensing Documents
- Microsoft Cloud Agreement EULA
- Microsoft Cloud Agreement
- Global Relay Terms and Conditions
30-Day Money-Back Guarantee
100% refund for 30 days – no questions asked.
To prove our confidence in our services – we are offering a 30-day, money-back guarantee for our Hosted Microsoft Exchange and Microsoft Office 365 services. All you have to do is to send us an email within 30 days from the purchase date and we will refund you for the full amount Service Charges for the 30 day period.
You don’t have to tell us why you want a refund, but we’ll be grateful if you would let us know, as it will help us to better understand your needs and expectations and those of future customers.
Note: The above 30-Day Money-Back Guarantee does not include any professional services, discovery fees, migrations fees or set-up fees.