Yoti - Cobweb

Yoti FAQs

We are committed to maintaining the highest standards in security for your personal information. To protect your data and ensure account changes are authorised, we are implementing digital facial identity verification using Yoti, a government-standard security platform.

We’ve listed some frequently asked questions about Yoti, below.

Cobweb Solutions security and admin authorisation verification process is powered by Yoti.

Yoti is a global digital identity platform which provides a simple and secure way to prove who you are online and in person.

Cobweb Solutions now use Yoti’s technology and expert security team to make sure you’re a real person.

Yoti is committed to protecting its users’ privacy and its systems are built in a way that means it cannot mine or sell your data to third parties.

To help confirm your identity, we will ask you to add a photo of your official ID document, such as your passport, or driving licence.

We need to confirm your identity where authority is required to make administrative changes to your account.  To do this, we ask you to provide a real-time photo and photo of your official ID document, such as your passport, or driving licence.

Yoti is trusted by governments and regulators for adhering to the highest standards of security.

It is certified for its leading security management and processes, and its systems are regularly tested to ensure your data is safe.

Yoti take privacy, security and compliance extremely seriously.

To keep your information safe, Yoti scramble it with high-level, 256-bit encryption. Yoti then store your information in such a way that no one would be able to use your data to identify you if there was a system breach.

Every year, Yoti let external auditors assess them under several internationally recognised schemes.

Yoti are ISO27001 & ISO 27701 certified. This means that an independent auditor has confirmed they follow a strict set of security and privacy (data protection) guidelines.

Since 2018, Yoti have undergone an annual SOC 2 examination on their security controls. The SOC 2 standard is an internationally recognised security standard.

When you add a photo of your ID, it is uploaded using a secure connection to keep it safe. Cobweb Solutions use Yoti’s technology and expert security team to check that your ID is real and valid.

Yoti is committed to protecting users’ privacy and will never mine or sell your data to third parties. Yoti stores your ID document details and the results of their checks on behalf Cobweb Solutions. When Cobweb Solutions retrieve the results, Yoti get a copy of the information into their systems.

Cobweb Solutions delete ID document details from Yoti’s system after 2 weeks.