Managed Services Team Leader

Please note the deadline to apply to this job role is Monday 2nd November 2026 at midday.

Role Purpose

The Managed Services Team Leader provides day-to-day supervision and coordination for Cobweb’s Managed Services engineers. The role supports the team in prioritising and completing work to the required standard, while contributing directly to delivery where needed to achieve proactive, consistent and measurable outcomes for customers.

The Team Leader will organise daily workloads, take ownership of and work alongside the team on Managed Services activity, monitor progress, provide technical guidance, support colleague development and help implement improvements to service processes, monitoring, alert management and operational
documentation.

Ideal Candidate

The ideal candidate will be an experienced Managed Services Team Leader, Senior Engineer or Technical Team Lead with a strong background in a Microsoft-focused MSP or technology services environment.

They will have the technical credibility to guide engineers, provide constructive challenge and promote consistent working practices. They will be comfortable coordinating day-to-day workloads, working directly on Managed Services activity, reviewing alerts and cases, supporting escalations and helping engineers balance competing priorities.

This is a full-time position based in the UK and may require occasional travel to customer sites, industry and company events as required. The role offers hybrid working, with a typical pattern of four days in the office and one day working from home.

Please find more information about the requirements for this role here.