Managed Services Engineer

Please note the deadline to apply to this job role is Monday 2nd November 2026 at midday.

Role Purpose

The Managed Services Engineer supports the delivery of proactive and reactive technical services across Cobweb’s managed customer base. The role supports the day-to-day operation and health of customer platforms, resolving incidents and service requests, completing planned activity and escalating complex issues appropriately.

Working closely with the Managed Services Team Leader, Support, Professional Services, Onboarding, Account Management and Technical Leads, the role contributes to joined-up customer delivery and helps ensure services are delivered securely, consistently and in line with agreed customer outcomes and service commitments.

Ideal Candidate

The ideal candidate will have experience in a second-line support, cloud support or technical support role within an MSP or technology services environment and be ready to develop into a Managed Services Engineer position. They will have practical experience supporting Microsoft cloud technologies, diagnosing technical issues and delivering secure, supportable resolutions, with a willingness to broaden their knowledge across proactive Managed Services activity.

They will be comfortable balancing proactive Managed Services activity with reactive support, using available logs, monitoring information and diagnostic tools to investigate issues and escalating more complex cases when required.

This is a full-time position based in the UK and may require occasional travel to customer sites, industry and company events as required. The role offers hybrid working, with a typical pattern of four days in the office and one day working from home.

Please find more information about the requirements for this role here.