Microsoft Teams Phone allows you to bring your telephony alongside your existing Microsoft Office applications so you can work from one simple platform to collaborate in real-time, connect easier and faster, and work smarter.
Microsoft Teams Phone helps your business to stay connected with voice and video calling. Teams Phone provides high-quality audio and video communication everywhere you work with seamless transitions across devices.
One number, multiple devices
Stay connected with a single phone number across your computer, tablet, mobile device, or desk phone
Join meetings on the go
Use the unique meeting ID number to dial in remotely to meetings whilst you are out and about.
Use your own device
Choose work or personal devices – either way, you will have the same level of security.
Including unified calling, chat, and meeting features
Keep your business running smoothly safe in the knowledge
Improve your customer experience with cloud calling features Teams Phone has, including:
Auto Attendant & Call Queue
Easily route callers to the appropriate person or department in your organisation
Call Park & Retrieve
Park a call to place it on hold and generate a unique code. Use the code to retrieve the call with a supported app or device
Collaborate and share information within the channel while taking calls in the call queue.
Connected Contact Centre
Use your existing contact center solution together with Teams Phone for a more connected contact center experience
Policy-Based Recording Solution
Stipulate when calls and online meetings should be recorded using policy-based recording with a certified partner solution for Teams.
Microsoft Teams Phone with Calling Plan delivers the complete phone solution. The plan includes the phone system and a domestic calling plan.
Microsoft Teams Phone Standard incorporates the phone system features without the Microsoft calling plan.
This option gives you the flexibility to choose your own selected 3rd party telephony carrier and calling plan, or continue to use your existing calling plan.
Direct Routing gives you the flexibility to choose your own selected 3rd party telephony carrier and calling plan.
Call2Teams for PBX/Trunks
Connect your existing PBX system or trunks to Teams Phone and continue using your existing calling plan.
We’ve listed some of our most frequently asked questions below. Can’t find the answer you’re looking for? Get in touch with our team!
It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.
A calling plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan is included in Teams Phone with Calling Plan.
Yes, – a configuration called Direct Routing gives you the opportunity to connect voice trunks directly from your network to Teams or interconnect other telephony entities, such as call centers or analog devices.
Microsoft Teams Phone Standard is a standalone subscription (without a calling plan) that is specifically designed for this situation.
Yes. You can transfer your phone numbers from your current service provider. After you port your phone numbers over, Microsoft will become your service provider.
We’d love to help you explore Teams Phone and how it can help your business. Get in touch with our team today!