Dynamics 365 combines customer relationship management (CRM) and enterprise resource planning (ERP) capabilities into applications that work seamlessly together across sales, customer service, field service, operations, financials, marketing, and project service automation.
All this enables you to better engage customers, as well as optimise their operations and empower employees.
Dynamics 365 is the next generation of intelligent business applications in the cloud. It breaks down the silos between CRM and ERP, combining business applications with traditional Office tools to give you complete control over your business.
Combined ERP & CRM
Combining ERP and CRM offers a complete overview of what is going on with the customer, from transaction to engagement.
Dynamics 365 combines your business apps with familiar Microsoft Office 365 tools so employees can do CRM tasks in Outlook and ERP tasks in Excel.
Integration with Office 365 apps including Outlook, Excel and Word for mobile users across Windows, iOS and Android devices.
Connect to Microsoft AppSource to quickly and easily locate hundreds of additional business applications.
Improve your decisions using the built-in Microsoft Power BI, Cortana Intelligence, and Azure Machine Learning functionality.
Add or change applications in line with your business requirements.
We’re here to help you understand how Dynamics can support your business processes.