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Support Plans
Outage Support
£1
Admin Support
£2.50
End-user Support
£3.50
Knowledge base
Licensing Support (adding licences)
Vendor Escalation for Cloud Issues
24/7 Severity 1 Outage Phone Support
PAYG for additional Support*
Phone Support
Reactive Support (including triage and investigation)
Advice and Guidance
Admin Support
End User Support
* Pay-as-you-go calls that are not for outages are charged at £10 per call.
The Microsoft licences which include email, are:
- Exchange Online Essentials
- Exchange Online (Plan 1)
- Exchange Online (Plan 2)
- Microsoft 365 Business Basic
- Microsoft 365 Business Standard
- Microsoft 365 Business Premium
- Microsoft 365 E3
- Microsoft 365 E3 – Unattended Licence
- Microsoft 365 E5
- Microsoft 365 E5 (Without Audio Conferencing)
- Microsoft 365 F1
- Microsoft 365 F3
- Office 365 E1
- Office 365 E2
- Office 365 E5
- Office 365 E5 (Without Audio Conferencing)
- Office 365 F3