Direct routing

Unify your communications with inbound and outbound calling and Microsoft Teams

Combining Teams functionality with your choice of calling plan

Microsoft Teams is the Office 365 team hub, enabling businesses to bring together calling, chat, and meetings into one, unified platform. As a team hub, Teams offers a host of features to enable enhanced collaboration across a range of devices, including laptops and mobiles.

Phone system functionality is available within Microsoft Teams via:

Microsoft 365 Business Voice: Business plans (for SMBS, organisations with up to 300 users), as a with and a without calling plan


Microsoft 365 Enterprise Voice: Enterprise plans (for 300+ user businesses), incorporated into the E5 plan, and as an add-on for the E3 plan - both versions without calling functionality

 


Skype’s* ‘Phone System’ included within or added to Microsoft Enterprise or Academic SKUs.

*Microsoft will be retiring Skype in 2021, with Teams incorporating Skype’s functionality. Find out more about moving to Teams.

Direct routing allows you to make calls within Microsoft Teams by using a SIP trunk to route the calls over the internet. A telephony partner connects your Microsoft-certified Session Border Controller (SBC) with your Microsoft Teams users, through the SIP trunk solution.

Benefits

Leverage Teams functionality

The benefits of Teams with a flexible calling plan.

Cost savings

With flexible tariffs and flexible billing options.

Communicate globally

SIP trunks and international DDI numbers available in 65 countries.

Empower a mobile workforce

Make and receive calls via laptop, mobile, desk phone.

Unified communications

Unifying phone calls, video conferencing, instant messaging.

Why direct routing and Cobweb

With direct routing your users have a seamless telephony solution inside Microsoft Teams, while you select the calling plan with the telephony carrier for the PSTN (Public Switched Telephone Network) that suits your business.

Cobweb partners with various telephony providers to provide this option for customers. 

If you're new to Microsoft Teams and/or Office 365, we have detailed information on our website - for both Microsoft Teams and Office 365.

Talk to someone from the Cobweb team, today!

Why Cobweb?

Here’s why you should consider Cobweb first when looking for a cloud applications provider.

We understand you

We get to know our customers. We take the time to learn about you and understand your unique business needs before recommending products and services.

We’re experienced

We were born in the cloud, and continually develop and evolve our services to offer cutting-edge solutions, at the forefront of cloud.

We’re accessible

We provide 24*7 UK-based support, which means our teams of experts are there for you, whenever you need us.

We invest in our teams

So that they have the skills and technical expertise to provide the best advice, guidance, world-class service and support.

We're committed

To delivering the best customer experience and use feedback from reviews and testimonials to ensure we’re providing the service our customers want.

We deliver ROI

Ensuring maximum value from your investment is critical - Cobweb has the highest user adoption for Office 365 apps & features.