Microsoft Teams | June 2019 updates

Microsoft unveils new Teams features

Two years ago this week, Microsoft launched Microsoft 365, combining the power and familiarity of Office 365 with Windows 10 and Enterprise Mobility + Security (EM&S) capabilities. At the heart of the platform is Microsoft Teams, a hub for teamwork that combines chat, video meetings, calling, and managing files in a single, integrated app.

Teams has been Microsoft’s fastest growing business app and today it is used by more than 13 million people daily, with more than 19 million people using it weekly. Teams is also expected to see huge growth in the next two years, with estimates that by the end of 2020, 41 percent of business will be using Teams.

Teams vs Slack

As part of extending Teams to every worker across all industries, Microsoft has announced new capabilities in four areas that make it easier for customers to communicate and collaborate.

Prioritise time-sensitive communication

Two new features in Teams will ensure that important messages get through:

Priority notifications alert recipients to time-sensitive messages, pinging a recipient every two minutes on their mobile and desktop until a response is received

Read receipts in chat displays an icon to indicate when a message you sent has been read by the recipient

Priority notifications and read receipts are starting to roll out this month.

Easily manage communications within and across teams

Announcements allow team members to highlight important news in a channel and are a great way to kick off a new project, welcome a new colleague, or share results from a recent marketing campaign.

Make an Announcement in Teams

Channel cross posting allows you to post a single message in multiple channels at the same time

Cross posting

Channel moderation allows moderators to manage what gets posted in a channel and whether a post accepts replies.

Announcements is rolling out now. Channel moderation and channel cross posting are coming soon.

Make it easier for Firstline Workers to manage their schedules and receive updates

The new time clock feature in the Teams Shifts module allows workers to clock in and out of their work shifts and breaks right from their Teams mobile app. Managers have the option to geo-fence a location to ensure team members are at the designated worksite when clocking in or out

Time Clock in Teams

Targeted communication allows team members to message everyone in a specific role at the same time by @mentioning the role name in a post. For example, you could send a message to all cashiers in a store or all nurses in a hospital

Targeted Communications in Teams

Time clock is rolling out now. Targeted communication will start rolling out in August 2019.

IT administrators: Easily deploy the Teams client and manage policies for everyone in your organisation

The Teams client is now available to existing installations of Office 365 ProPlus on the Monthly Channel

Policy packages in the Teams admin centre enable IT admins to apply a pre-defined set of policies across Teams functions, such as messaging and meetings, to employees based on the needs of their role

Policy packages in the Teams admin centre is coming soon.

Additional features

Microsoft has also teamed up with a host of partners to help you further streamline your business processes:

Contact centre solutions

Contact centres are an important part of customer service operations at many companies. Microsoft is working with Five9, Genesys, NICE inContact, and other contact centre solution providers to enable integration between Teams and contact centre solutions.

Call recording for compliance

Since many industries have regulatory policies that require the recording of calls and meetings, Microsoft is partnering with compliance recording partners, including ASC, NICE, and Verint to add this capability to Teams.

Workforce management

Microsoft has teamed up with retail IT solutions provider REPL to develop an integration between Teams and JDA’s workforce management solution. The integration enables shift schedule information to be viewed with near real-time accuracy in the Teams Shifts module. This gives Firstline Workers the ability to access and request changes to their existing shift schedules via the Teams app.

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