On 6th December 2022, Cobweb will be rolling out Multi-Factor Authentication (MFA) on the account that you use to access our CORE portal. This means that we add an extra verification step to make sure that you are who you say you are, and that only authorized people can access your accounts for administration of your services.
Please read through the instructions below on how to set up Multi-Factor Authentication. You can also read through our frequently asked questions.
Setting up Multi-Factor Authentication
1.) Attempt to log in to CORE as normal via https://core.cobweb.com
2.) Upon clicking “Sign In” you will be prompted with a two-factor screen as per the below (if this is your first time).
3.) Download one of the supported authentication apps. These include:
These apps are available to download on both Google Play Store and the Apple App Store.
4.) Open the authenticator app, tap to add an account (usually work account), and scan the QR code on the CORE screen.
5.) Enter the one-time code as prompted and sign-in.
6.) Each subsequent time you now login will require you to enter the 6-digit one-time code;
7.) If you are unable to scan the QR code, click on “Unable to scan?” and you will be directed to enter a specific key, along with configuration values for settings if required.
We’ve listed some of our most frequently asked questions below – but if you can’t find the answer you’re looking for, please email us.
Contact the Support team via email@example.com and we will work with you to reinstate access to the relevant user account(s). It will require you to resubscribe using the steps above.
Follow step #7 to enter a specific key and settings instead.
It cannot be turned off for specific users as it is turned on at a platform level.
Opting out is not an option, we are hardening the security for CORE
No, it is enabled at the platform level, so will be turned on for everyone at the same time. The option to enrol in advance is not supported.