ISO 9001 is the most commonly used standard for quality management systems, created to support organisations in meeting customer expectation and delivering customer satisfaction.
Managed by the Geneva-based International Organisation for Standardisation (ISO) – the largest developer of voluntary international standards – ISO 9001 requirements are generic and intended to be applicable to any organisation, regardless of its type, size, industry or market, or the products and services provided, and is a best practice agreement that organisations apply voluntarily, but which demonstrates a high level of professionalism.
Cobweb places high importance on compliance with internationally recognised quality standards, and having held the ISO 9001:2008 certificate, has worked hard to achieve ISO9001:2015 accreditation.
Russ Prior, Cobweb Security and Compliance Manager, says, “ISO 9001 accreditation shows that we provide products and services of consistent quality, and that these products and services meet our customers’ requirements and conform to appropriate statutory and regulatory requirements.
“The accreditation also attests to us placing priority on streamlining business processes, and following a policy of continuous improvement.
“Holding the ISO 9001 accreditation can also be a requirement for customers to be able to do business with us.”
First issued in 1987, a new version of ISO 9001 is published every seven years, with certification provided following a conformity audit, carried out by an accredited body. Cobweb has consistently held the 9001 standard since 2004.
ISO 9001:2015 has ten clauses – the first three basically the same as for ISO 9001:2008, and the final seven in keeping with the PDCA cycle (plan, do, check, act), and intended to place even greater focus on the continuous improvement of internal processes. ISO 9001:2015 has now also been brought into line structure-wise with all standardised management systems – with a ‘high level’ structure – so that integration of various management systems is now easier.
ISO 9001:2015 clauses cover:
2. Normative reference
3. Terms and definitions
4. Context of the organisation – PLAN
5. Leadership – PLAN
6. Planning – PLAN
7. Support – PLAN
8. Operation – DO
9. Performance evaluation – CHECK
10. Improvement – ACT
Russ Prior explains further, “ISO 9001:2015 puts a greater emphasis on input and output measures, and places a focus on using risk-based analysis to identify challenges within our business processes.
“Further emphasis has been put on meeting the requirements of all interested parties – suppliers, employees, any third-party stakeholder – and which greatly increases accountability, while a greater focus has been put on involvement of and control of the systems throughout the processes by top management.”