Business priorities for 2020 – and how technology can help

Chloe Mustafa
Categories: Business Transformation
Tags: Cloud Adoption Digital transformation Microsoft Teams
2020-business-review

We’ve worked with our clients to identify the pressing trends likely to face businesses in 2020. Here are the top six concerns and how technology can help address them. 

The hare, not the tortoise will win this race

The issue:

With speed to market and speed of response headlining the customer experience, businesses will prioritize super swift execution. Outdated workflows, IT and manual systems have had their day. Yesterday’s technology and processes will impact the ability to: attract talent, create fantastic customer experiences and be susceptible to more agile ‘born digital’ businesses.

How technology can help

Cloud computing technology. The cloud now offers practical solutions for businesses of all sizes. Migrate to the cloud to become more agile, more competitive, able to quickly enter new markets and to drive innovation. And because cloud solutions are scalable, you can size up or down as required, you’ll be better placed to ditch capital investments and pay only for what you consume.

Evolution of the IT Manager

This will pick up speed in 2020. IT managers will be expected to speed up their development path with the smartest transforming into true CIOs. 2020’s CIOs will implement modern systems for the best user experience with a keen focus on data estate. Data in-sights are key to real time views on customer behavior and the ability to rapidly analyse and act on them will hallmark tomorrow’s successful business.

How technology can help

Cloud AI environments. Data is the brain food of AI. The more data AI is fed, the smarter it gets. Cloud environments can support much more data volume than traditional silos and the cloud provides instant data access. A cloud environment with AI learns from the data it gathers, analyses it to predict scenarios and can highlight trouble spots before they arise. It can identify current patterns and make recommendations. And the speed at which analysis is delivered is dramatically enhanced meaning businesses can quickly respond to changing consumer demands.

Widening digital vs mainstream IT gap

The issue:

The disparity between digital leaders and mainstream I.T. will be significant. Digital leaders will continue to drive the customer experience aligning strategy with technology. And in a complete reversal of the past, technology will support strategy, rather than technology dictating strategy.

How technology can help

To win in an increasingly digital world, I.T. infrastructure must make huge strides to becoming intelligent business platforms. They must be customer experience-centric and deliver seamless engagement across all digital and physical touchpoints. They need to provide intelligent data to adapt to market changes in real-time, and process automation to deliver the best products and services at competitive cost. Modernizing legacy infrastructure and fully embracing the latest Cloud, automation, Big Data, Artificial Intelligence and mobile technologies are the way ahead.

Talent will opt for the modern workplace

The issue:

Attracting and retaining talent is key to achieving business innovation. Today’s top talent is in BIG demand. To attract them, and keep them, you’ll need to ensure yours is a modern workplace allowing them the flexibility of working anytime and from anywhere and being constantly in touch with colleagues and projects.

How technology can help

Microsoft Teams – it’s the modern workplace hub. A single platform which is a hub for communication and collaboration which combines chat, video meetings, calling, and files into a single, integrated app. More than 13 million people are now using Teams daily and more than 19 million people use it weekly. With availability in 53 languages across 181 markets, Teams is now powering teamwork in 53 languages for customers worldwide, including the UAE’s very own award-winning international airline Emirates.

This is tomorrow calling

The issue:

PBX systems are expensive to install and maintain and don’t allow staff to call from anywhere at any time.

How technology can help

Direct Routing is the game-changer for companies with Office 365 and access to Microsoft Teams. It’s a tool set which lets you bid goodbye to expensive PBX systems and the associated maintenance. It gives you the capability of connecting Microsoft Teams to a public switched telephone network or third-party on-premise infrastructure, so you have a single tool to manage both. Staff make calls via a headset connected to their PC and calls can be taken on mobile devices providing the user has signed into Teams on a mobile device. It’s fully certified by Microsoft and comes with its integrated support and it preserves bandwidth while optimizing voice quality.

Related Articles

Cobweb awarded ISO 20000-1:2018

The internationally recognised IT service management standard, awarded by the International Organisation for Standardisation (ISO).

Read More

Missed the Windows 7 end of support deadline? What's next

Still on Windows 7? Upgrade your systems as soon as possible to stay secure.

Read More

Microsoft Teams updates | February 2020

Discover the latest updates to hit Microsoft Teams this month.

Read More

Everything you need to know about the Dynamics 365 wave 1 release

Microsoft Dynamics 365 is getting a big overhaul in 2020. Discover the details from the first wave here:

Read More