Everything you need to know about the Dynamics 365 wave 1 release

Chloe Mustafa
Categories: Increase Productivity Product Updates
Tags: Microsoft Dynamics 365

Microsoft Dynamics 365 is a collection of intelligent, cloud-hosted business applications that empower businesses with a unique set of capabilities. These include tools for Customer Relationship Management and Enterprise Resource Planning that could revolutionise the way you do business. Microsoft is always focused on optimising and improving its products and services, and the overview of Microsoft Dynamics 365 release wave 1 for 2020 has now been announced. Here is all the pertinent information from this exciting announcement.


Dynamics 365 Marketing will help manage your engagement with customers through a wealth of personalisation and automation features that leverage your Microsoft assets to full effect.


Dynamics 365 Sales revolves around customer relationships, helping your business to understand the needs of your customers and drive relevant engagements for greater selling efficiency.

With Dynamics 365 Sales Insights, the full power of the Microsoft cloud unifies sales information via Dynamics 365, communications via Office 365, relationships via LinkedIn and the power of Microsoft AI to help you improve customer engagements and be more adaptive to market changes.

Dynamics 365 Products Visualise is an innovative AR app for iOS to help reach understandings with your buyers faster.


Dynamics 365 Customer Service is a complete solution for customer support. It includes multiple channels for customer engagement, efficient case routing/management for agents, and the creation of knowledge management articles. With the help of Dynamics 365 Customer Service Insights, harness the power of AI to get critical performance metrics to improve decision-making.

Dynamics 365 Field Service can be used on-site to take a proactive approach to changing markets and trends. And Dynamics 365 Remote Assist is a mixed-reality tool available on HoloLens to help first-line workers collaborate with their remote colleagues more effectively.

Finance and Operations

Dynamics 365 Finance brings automation and predictive analytics to your organisation finances. There is also Dynamics 365 Supply Chain Management, enabling a unified view of every facet of the supply chain, incorporating predictive analytics to get insights from data and make decisions strategically.

Dynamics 365 is another mixed-reality app that provides holographic instructions to help employees learn the flow of work when needed. It focuses on content authors, operators and managers/analysts.


Dynamics 365 Human Resources provides detailed workforce insights for HR professionals to build data-driven employee experiences. This covers personnel management, compensation, benefits, leave/absence, compliance, payroll integration and more.


Dynamics 365 Commerce is built on the power of the proven Dynamics 365 Retail for a comprehensive solution to unify your organisation's commerce operations. Dynamics 365 Fraud Protection can be incorporated to reduce losses from e-commerce.

Dynamics 365 Connected Store is a solution to help improve the performance of your physical stores.


Dynamics 365 Business Central is a bespoke business application solution optimised for SMEs.

Customer Data

Dynamics 365 Customer Insights unifies disparate data to get a singular overview of customers to get a singular overview of customers to get intelligent insights.

Microsoft Forms Pro

This survey solution is a powerful, simple-to-use tool to develop enterprise-grade surveys for customers/employees to easily give feedback.

Industry accelerators

Microsoft Dynamics 365 release wave 1 is adding industry accelerators tools in their own section, providing tools and resources to support, with common considerations for:

  • Non-profit organisations
  • Financial services
  • Healthcare
  • Automotive sellers

The key dates for the release wave 1 are:

  • 27/01/2020: Release plans
  • 03/02/2020: Early release
  • 01/04/2020: General availability

As always, Microsoft will be engaging with its users to optimise and improve the new capabilities over time. There is no better solution for managing and improving your business and operations than Microsoft Dynamics 365.

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