Round-the-clock access via phone or email for Severity 1 incidents—ensuring urgent issues are resolved quickly to minimise downtime. We also provide efficient support for login problems, access errors, and common application issues.
From ticket creation to resolution, we manage every support request with structured processes and detailed reporting. Complex cases are escalated seamlessly to Microsoft Advanced Support when needed.
Support spans the entire Microsoft 365 ecosystem, including:
Access & Response:
All incidents must be raised via: +971-4-4553100, support.uae@cobweb.com, Core hours: 08:30–17:30 UAE time (weekdays) Outside of core hours, only Severity 1 issues are handled by phone. Requests from registered contacts only.
Get in touch with our team today to learn more about our Managed Services.
Multi-device and multi-location IT support is more essential than ever and this is what makes our managed services unique: we look after your IT, and customise it to your needs so that you can achieve your business goals quicker and easier.
Our managed services are completely flexible to suit your business needs and requirements. We can be as involved as you need us to be in your organisation, supporting everything – or just certain aspects of your IT. Here are some of the things we can help with:
Managed Microsoft
Managed Cyber Security
Cloud Infrastructure Management & Support
Managed Telephony
We aren’t just a solutions provider – we are an extension of our customer’s teams. With dedicated account managers, experts in every cloud discipline and extensive industry knowledge, we are equipped to handle your IT requirements.
We’ve listed some of our most frequently asked questions below, but if you don’t find the answer you’re looking for, please reach out to our team – we’ll be happy to answer any questions!
Freeing up resource, filling gaps in capabilities, finding a more cost effective solution and engaging with industry expert leaders are some of the many reasons business’s engage with us.
No – the beauty of our managed services means we can manage as much or as little as you require – so you can feel confident handing over all of your IT, or specific functions over to our team of experts.
Yes – some companies like to keep the management of their IT in-house but like to work with us for one-off projects. Find out more about our Professional Services.
Get in touch with our tean today to learn more about our Managed Services.
Perhaps, you are just looking for some advice and recommendations or, maybe, you want to upgrade your entire IT system. Either way, our team of specialists are here to help every step of the way.
Here are just some of the projects we’ve taken on to support our customers.
Reducing IT Cost
Say goodbye to unnecessary applications and make the most of the IT that you already have
Keeping devices protected
What would happen if an employee left their laptop on the train or their work phone in a cafe?
Enabling a hybrid setup
It is more important now than ever for staff to be able to work remotely – wherever and whenever they need to.
Automating business data analysis
What is more frustrating than having all of the data you need at your fingertips, but not knowing how to interpret or visualise it?
Quick user management and access control
Ensure your IT has a no complications approach when adding and removing users
Prevent data security and compliance issues
Whether accidental or intentional, data breaches are costly which is why it so important to have the tools in place to prevent them
We don’t have a one size fits all approach to consultancy. We work with you to understand your business, and get to know your current problems, and your goals for the future.
Here’s the process we take when we work with businesses like yours.
We’d love to get you to where you want to be. Get in touch with our team today.
Cobweb Learn is our training program designed to skill up your employees, offering courses for end users and your IT teams.
End User training covers subjects such as Microsoft 365 Fundamentals, Microsoft Teams Phone Essentials and Increased cyber safety and cyber resilience, enabling your employees to maximise the potential of the products they are using. Find our most popular courses below!
Training Courses coming soon…
For IT Administrators, more advanced training courses, covering many areas such as Best Practices for Security, Azure Administration, Analysing Data with Power BI and Managing Microsoft Teams. Find our most popular courses below!
Training Courses coming soon…