Service Upgrade Engineer (11 month fixed-term contract)

Reporting To: Project Manager
Department: Professional Services
Location: Fareham, Hampshire

Role Purpose

Cobweb is running a project to upgrade its customer base to Microsoft Office 365. For the upgrade project to be successful, customers must be upgraded from the Cobweb platform to Office 365. The customers must be prepared, their records transferred and any relevant services the customer wishes to purchase provisioned and configured on Office 365

To achieve the goal of upgrade, Service Upgrade Engineers are required to help manage the flow of our smaller customers and ensure that all functions within the upgrade process are achieved.

The role is responsible for the support of the bulk moves to Office 365. It includes ownership of the technical process both automatic (where possible) and manual, and some responsibility for the scheduling targets (i.e. how many customers per month).  The role will require direct customer contact and some coordination with customers.

The role is responsible for the support of customer upgrades to Office 365 through data preparation, coordination, scheduling and reporting. 

This is a full-time, fixed-term position based from our Head Office in Fareham. Flexibility in working hours is essential. The role may require occasional business travel for training or to industry/company events and other company offices.

The post holder is responsible for their own health and safety.

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