Credit Controller Role at Cobweb
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Credit Controller

We’re looking for a Credit Controller to join our growing team at our HQ in Fareham! Find out more below and apply today.

Contract Type

This is a full-time position

Location

This role will be based at our HQ in Fareham

Reporting to

Revenue Operations Manager

Role Purpose

The main objective of this role is to facilitate prompt payment from customers in accordance with company procedures. Success will be demonstrated through low levels of overdue payments, the achievement of KPI’s, accurate billing of services and a low level of customer complaints. You will be responsible for managing queries through to resolution, taking corrective actions where necessary, and agreeing on acceptable outcomes with customers.

Ideal Candidate

This role is ideal for someone who has a positive and professional telephone manner and can remain calm and self controlled under pressure. You should be able to actively listen to customers and understand their needs. You should have a passion for delivering exceptional customer service and possess excellent rapport-building skills. Attention to detail is crucial to ensure tasks are completed accurately and efficiently. You should be a quick learner and feel comfortable applying new knowledge to different situations.

Please find more information about the requirements for this role here.

Credit Controller Role

Ready to apply?

Please send us your CV and a cover letter explaining why you think you’re a good fit for the role.