Cloud Services Technician Role at Cobweb

Cloud Services Technician

We do not currently have a live vacancy but we welcome applications to hold on file for the role of 1st Line Cloud Services Technician at our HQ in Fareham.

Working Pattern

Core hours rotating shift pattern Monday – Friday

Location

This role will be based at our HQ in Fareham

Reporting to

Customer Services Manager

Role Purpose

A Cloud Services Technician is responsible for managing and maintaining customer support tickets within agreed Service Level Agreements and KPI’s by effectively responding to Incidents, Service Requests and Service Orders. The role will provide both reactive and proactive telephone, email and remote desktop support and look to find ways to reduce incident management through automation, remediation and importantly by providing regular and proactive customer ticket updates.

Ideal Candidate

A Cloud Services Technician will be able to utilise available tools, knowledge and the teams around them to help identify solutions to resolve customer support issues. A Cloud Services Technician will also be able to apply their service knowledge to help capitalise on opportunities where additional Cobweb services would enhance a customer’s experience, increase productivity and maximise the value of Cobweb’s portfolio of cloud services.

This full-time role is subject to a core hours rotating shift pattern, located at our Head Office in Fareham. On occasion you may be required to travel to industry or company events, client sites or other company offices.

Please find more information about the requirements for this role here.

Role Requirements

Send us your CV

Although we don’t have any live vacancies at the moment, we welcome applications to hold on file. Send us your CV and a cover letter explaining why you think you’re a good fit for the role and we’ll be in touch when any opportunities arise.