Technical Support Advisor Level 1

Reporting to: Customer Services Manager

Department: Customer Services

Location: Fareham, Hampshire



The role is to deliver a professional on-boarding and support service to our customers and provide help and advice using the services.



Within the Technical Support team you will work to respond effectively to service orders and service requests to meet the SLA’s and business KPI’s. You will do this by actively provisioning and managing new services onto the platform and supporting service requests to resolution ensuring the accurate administration of information to deliver customer satisfaction.



This is a full time position and is subject to shift patterns on a 24 hour rota system therefore flexibility in working hours is essential. 

The Technical Support role is one of the main entry points into our business and due to continued business growth and the ongoing promotion of internal employees we welcome applications for this role on an ongoing basis. If we do not have a ‘live’ vacancy at the time of application we will hold applications on file.

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