Department: Managed Services
Location: Fareham, Hampshire
A Managed Services Consultant is responsible for providing technical and service support for Cobweb’s managed services customers. Your function will include responsibility for managing and maintaining customer’s services in line with agreed Service Level Agreements.
A Managed Services Consultant will provide both reactive and proactive customer support. They will look to find ways to reduce incident management support through automation, remediation and proactive customer support.
A Managed Services Consultant will be able to identify opportunities for additional Cobweb services that will enhance a customer’s experience, increase customer productivity and maximise the value of Cobwebs managed service offerings.
This is a full-time position based at our Fareham head office and although currently normal office working hours are adopted this role may be subject to shift patterns on a 24-hour rota system therefore flexibility in working hours is essential.
Extra duties on an out-of-hours basis may be required from time to time and are considered part of the role. This includes travelling to client sites and other company offices, dependent on the work load and location of customer. Customers are mainly UK based but some international travel may be required.