Job Title: Billing Administrator
Reporting to: Billing and Collections Supervisor
The primary purpose of the role is to be the main point of contact for customer billing enquiries and cancellations arising from service migrations and manage these through to resolution, taking corrective actions where necessary and agreeing acceptable outcomes with customers. Success will be demonstrated through the achievement of KPI’s, accurate billing of services, prompt resolution of customer enquiries and a low level of customer complaints.
This is a new role for the department, due to continued success and growth of the business additional resource is now required. The role offers excellent opportunities for development and expansion as the business continues to grow and study support opportunities are available.