As experts in the email field, Cobweb are here to Make It Simple for you, allowing you to concentrate on what you do best; your business.
Delivering business email since 2000
Formed in 1996, Cobweb Solutions have been delivering Business Email since 2000, giving you the confidence that we know what to do when it comes to hosting and managing your email. What’s more, with its attached services; such as mobile email through BlackBerry, Windows Mobile and OWA, as well as Archival, it allows you to stay connected at all times, as well as achieving compliance.
More than 5,000 customers
With more than 5,000 customers of who’s core managed service is Hosted Exchange Business Email, businesses rely on us to take control of their email and support them. With the experience gained over the past 10 years, we are confident our capabilities will exceed your needs and expectations, offering you peace of mind, with our aggregated uptime being 99.96% for our entire hosted services platform.
Cobweb host 100,000 mailboxes
At the end of 2012, Cobweb achieved its 100,000 hosted mailbox mark; the size and technical complexity of this platform demonstrates our skill; marking us out as the Leading Provider of Hosted Exchange in Europe.
Support when you need it
The support team at Cobweb accounts for over 50% of Cobweb’s team, which shows the high level of importance we put on the delivery of support that we provide to you. Our support agents are fully committed to delivering you industry leading support, a great service and are here to take ownership to help solve your issues.
What’s more, with a variety of qualified support agents, with MCP (Microsoft Certified Professional) accreditations and 1 of a small number of worldwide MVP’s (Microsoft’s Most Valued Professional), we are confident we can resolve any email support issues you may be faced with; providing you with an extension to your IT department.
To remain honest and transparent, Cobweb have a dedicated Service Status Page which allows you to see exactly what’s happening to any of your Managed Services, allowing you stay connected and to know what we know. We also have an online self service incident logging page, which allows you to log your support issue and one of our support team will then call you back.
We know that the Cloud can be daunting, which is why here at Cobweb we have our 27001 accreditation, which gives you security peace of mind. We are confident we can provide confidentiality and integrity of your data to ensure it is fully backed up and available; ensuring you always have access to your data.
BCP plans are also in place to deal with the unknown and provide you with confidence in knowing your email will be available if you suffer fire loss, theft or any other unknown situations.
Close relationship with Microsoft
As a Microsoft Gold Hosting Partner and supported by a Premier Technical Support contract, with annual platform reviews and a dedicated Microsoft support team, Cobweb have a huge advantage in being able to remain on the ball with technology and provide you with a high level of service.
As part of both the Joint Development and Technology Adoption Programmes since 2000, this allows us to stay close to new services and industry changes, which have previously enabled us to deliver services such as Hosted Exchange 2003 at the same time as Microsoft delivered the service globally; giving you access to the latest technology.
As email experts Cobweb also attend the EMEA Hosting Roundtable event for hosting-industry executives as well as attending the World-Wide Hosting Summit, both of which are leading Microsoft and Industry events. Whilst attending these events we blog our experiences and news; keeping you up to date and at the leading edge of technology.
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