Cobweb Solutions is the biggest independent Hosted Exchange provider in Europe, delivering a range of Hosted communication tools to more than 6,000 small and medium-sized business customers.
Since its formation in 1996 as an Application Service Provider, Cobweb has been a pioneer in providing Microsoft Exchange as a Hosted Service. As a result this has given us invaluable experience and the knowledge to offer our customers a specialist service that is both simple and reliable.
Putting customer service at the forefront of our company philosophy, Cobweb uses a tailored approach to understand our customer’s requirements and we will accommodate these needs to make sure there is a solution that fits your budget. We also recognise that technology is only as good as the human behind it and so we provide UK-based telephone support to ensure there is always a trained professional just a phone call away. Customer reassurance is one of Cobweb’s priorities and service uptime is guaranteed by the financially-backed SLA (Service Level Agreement) provided to all our customers.
Extending our customer focus further still, Cobweb continually concentrates its efforts on researching, creating and adapting technical solutions, and strongly believes in making investments that will benefit our customers. In 2007 we partnered with Parallels.com to provide our customers with a management control panel and billing system that is active 24 hours a day, seven days a week, further improving the simplicity and reliability of managing a customer’s services.
Only five per cent of Microsoft Partners worldwide can distinguish themselves as having a competency, and Cobweb is proud of its two ‘Gold’ status' in Microsoft’s Messaging and OEM categories. We also have one of only a small number of worldwide MVPs (Microsoft Most Valued Professionals) and a variety of qualified MCPs (Microsoft Certified Professionals) as part of our team, which gives our customers the confidence that we at Cobweb, can resolve any technical issues they may face. This close partnership with Microsoft is critical to the success of the company’s services.
Other notable achievements:
- Currently managing 130,000+ mailboxes (five times as many as our nearest competitor)
- Chosen by Symantec as ‘UK Cloud Partner of the Year’
- Voted ‘Best Hosted Exchange Service’ in CloudPro magazine
- Ranked within the 2013 top 100 World Cloud Service Providers by Talkin' Cloud
- Shortlisted in the 2013 top 20 UK cloud providers by Cloudex 20:20
- Top 3 finalist for the Microsoft Country Partner Award
- ISO 9001:2008 – Quality Management
- ISO 27001:2005 – Information Security Management